Cruise Execution Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide. This includes thorough pre cruise preparation, adherence to cruise scripts, supervision of crew, proper piloting of vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction Gather pertinent cruise event details from th

Provide recommendations to increase utilization and efficiency of inventory, by opening, canceling, or consolidating events based on demand and profitability. Daily monitoring and maintenance of all cruises to ensure general public seat availability and that capacity goals are met. Answer, resolve and follow up on inventory questions from the sales team and liaise across

Inspect food preparation and service areas to ensure observance of safe, sanitary food handling practices Provide exceptional hospitality to coworkers and guests as prescribed in our RESPECT service system Prepare high quality food following prescribed recipes and production specifications Receive and organize hot line food orders; portion, arrange, and garnish food for s

Customer Service Provide exceptional hospitality to guests and crew as prescribed in our RESPECT Service System (RSS) Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment. Gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, special t

Learn and perform all duties associated with your position, particularly Station Bill responsibilities and all aspects of passenger safety Participate in safety drills and training Assist with all vessel operations Engage in deck operations including loading and discharging of passengers and vehicles Respond as assigned to all vessel emergencies respond as directed Active

Inspect food preparation and service areas to ensure observance of safe, sanitary food handling practices Prepare high quality food following prescribed recipes and production specifications Receive and organize hot line food orders; portion, arrange, and garnish food for service Receive and store food and supplies using proper food handling techniques including stock rot

Provide exceptional hospitality to coworkers and guests as prescribed in our RESPECT service system Operate dish machine; ensures all dishes are cleaned, organized, and stored appropriately Ensure that dishwasher is in proper working order; responsible for routine cleaning of equipment and refilling chemicals as needed Test and document dish machine temperature and saniti

Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system Greet guests and serve food and beverages in a timely fashion Accurately take orders and enter them into the point of sale system Maintain the cleanliness and safety of all common areas and service stations Participate in the celebration and entertainment experience of the

Provide exceptional hospitality to guests and coworkers as prescribed in our Respect Service System (RSS) Provide guests with water, coffee/tea, and bread service throughout the meal Bus used and unneeded dishes and glassware from guests tables to galley Scrape and stack dirty dishes, and carry dishes and other tableware to the galley for cleaning Maintain the cleanliness

Provide direction to daily activities of crew Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS) Maintain the cleanliness and safety of all common areas Sweep, mop, and wash down decks to remove dirt, and debris, using brooms, mops, brushes, and hoses Load or unload materials from vessels Handle lines to moor vessels to pier

Stand bridge watch and assist in the safe navigating and maneuvering of the vessel Take command if captain becomes incapacitated Clean and maintain vessel Assign deck crew tasks and provide direction Supervise and perform routine shipboard maintenance as required Carry out captain's orders Solve problems that come up Ability to run all onboard drills Strong focus on custo

Inputs vendor invoices and expense reports into the accounting system. Ensures all invoices input into the accounting system are mathematically accurate, coded to the proper account and properly approved for payment Reviews invoices and expense reports for compliance with Company policies and for assessment of applicable state and city use tax Issues checks to vendors in

Administrative Serve as HRIS expert for the Ports, working in conjunction with local HR team and Corporate Human Resources. This includes within payroll/HRIS system data entry of new hires/position changes/terminations/ other updates or changes; updates to personnel information; auditing on a regular basis; running reports. Champion Crew Relations opportunities as they oc

Inspect food preparation and service areas to ensure observance of safe, sanitary food handling practices Prepare high quality food following prescribed recipes and production specifications Receive and organize hot line food orders; portion, arrange, and garnish food for service Receive and store food and supplies using proper food handling techniques including stock rot

Cruise Execution Act as the on duty kitchen manager for cruises and manage kitchen staff to ensure adherence to procedures detailed in the Product Management Guide and Galley Operating Manual Ensure that all staff consistently follows and adheres to all health department sanitation codes and requirements thereby maintaining the Company's strict standards of sanitation Mai